axiom 1.0 Contact Center Suite is an innovative all-in-one business solution based on latest technology that is designed to ensure significant improvement in contact center productivity and highest customer satisfaction. It offers top-of-the-line capabilities, such as Predictive Dialer, IP-PBX, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Voice Logger, CRM and Reporting. It offers a host of features such as Multiple Campaign Management, Performance Management,Skill-Based Routing, Call Compliance, Centralized Management and many more. It provides a powerful value proposition to its call center customers in form of easy scalability, ease-of-use, low Total Cost of Ownership (TCO) and ability to work seamlessly over TDM or VoIP.
The axiom 1.0 architecture allows various modules to interact with each other on well defined interface thereby providing easy integration with existing applications and infrastructure and faster development of custom made applications. The architecture enables redundancy at multiple levels of the infrastructure thereby providing high scalability and high up-time of overall solution. Additionally, it saves upto 70% of hardware and operating system costs usually incurred by contact centers. |
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